Knowledge Base

Lets see the process for modification of your registered E-mail ID of Samco trading account.

Process 1. Online Process

Step 1: Log in to Samco Star Backoffice with your login credentials. If you are logging in for the first time, your password will be your PAN in caps.

Step 2: Once you are logged in, go to the Account Settings in the top right-hand corner.

Step 3: Now in the Modification Request section, click on Modify Now option to proceed. In case you already requested KYC modification, you can check the status in the Modification Status option.

Step 4: On clicking the Modify Now button, the list of available modification options will appear in a dropdown; click on Mobile/ Email modification.

Step 5: Now enter your Existing Email ID, and below it, enter the New Email ID that you wish to keep, and then confirm it by entering the new email ID once again.

Step 6: After filling in your details, click on the Submit button and verify your email. You will receive an OTP on your new email ID. Enter the valid OTP and click on the Verify button.

Step 7: Once these steps are completed successfully, it will take approximately 72 working hours to process. In case of any discrepancy, our KYC team will reach out to you via email.

Process 2. Offline Process

Step 1: To change your email ID via the offline process, you need to download the modification form.
Fill in your Samco client code, DP client ID, and the name of the account holder. In case of multiple account holders / Joint account holders, you are required to fill in all names of all the account holders. Check the two boxes below the details section to confirm and authorize Samco to update the respective details in your Demat, Trading, and KYC accounts. Below is the image highlighting the above details.
Note: The DP ID is pre-filled in the form and you can find your Samco Demat Account Client ID from the Samco Star platform.

Step 2: Fill in the email ID you want to add/change in the New Details Column along with the “Existing Email ID“ in the Existing Details column.
You are almost done. Sign in the section highlighted in Red.
In the case of multiple / joining account holders, all the holders will be required to sign in the segment highlighted in red. Post which, you need to send the form to Samco’s office (find the address on the form). Upon receiving your form, it will be updated in 72 business hours.

Note: The same process and form can be used to Change / Modify details linked to your Trading & Demat account like Address, Linked Demat Account details, Linked Bank account, etc. Valid proofs will have to be provided along with this modification form for completing the modification process.

Watch this video to undersrand how to link mobile no and gmaile id with Samco 

Additional Links:  How to modify Mobile Number.(Pending approval)
How to link an additional savings/current bank account with your Trading and Demat account?
How to Modify KYC Details in Your Samco Account

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