Knowledge Base

As per the NSE circular, it has been made mandatory that all inactive accounts (accounts wherein no trades have been carried out in the last 12 months across all exchanges), be freezed and no trades be allowed until they do their KYC again. Read NSE circular →

And if your trading account has been inactive for more than a year, as per the instructions by the exchange, we are required to freeze your trading account until you submit your KYC details again.

Follow the steps below to reactivate your Samco trading and demat account:

Step 1: First, you need to log into Samco Star backoffice with your client ID and password. There, you will find the option to verify your current details with Samco. 

You’ll be prompted to update your annual income. Select the valid income range and then proceed to the next step. 

Step 2: Moving forward, you need to upload the requisite mandatory documents in order to begin the RE-KYC process. 

You’ll need to keep the following documents handy in jpeg, png or jpg format. 

1. Address Proof (Aadhaar Card/ Ration Card/ Voter’s ID)
2. Photograph
3. PAN
4. Signature
5. Bank Proof (If banking details are updated)

Starting off with the Address proof, kindly select the address proof that you wish to submit. Eg. Aadhaar card; you are required to upload the images of the front and the back of your Aadhaar card. 

Next, upload your latest photograph, an image of your PAN, and even your signature. 

Note: For signature, please make sure to sign it on a black piece of paper.

Step 3: On uploading all the necessary documents, click on the Submit button. In the next stage, you will receive a unique verification code for your In-person verification (IPV) process. 

There are two ways to start your IPV process. 

1. IPV with photo
2. IPV with video

IPV with photo:

You must write the 4-digit code (which is visible on your screen) on a white, blank sheet of paper and take a selfie with the photograph (Refer to the sample IPV below). Then, save the photo and proceed to the next stage. You could even retake the photo and reupload it, if you’re not satisfied with the current one. 

IPV with video: 

Once you see your unique verification code on your screen, click on the REC button. This will open your phone’s camera settings; allow your phone to capture the video and sound. 

Then proceed by saying out loud the following line “My code is ….”, with the camera facing you. 

Next, save the video and upload it. In case you wish to resubmit the video, you can re-record and upload it again.

Step 4: Once the IPV is done, proceed to the Aadhaar verification stage. Here, you need to enter your Aadhaar card number and click on the Submit button.

Note: In case your mobile number is not linked to your Aadhaar card, continue with the Physical mode, wherein you’ll be required to download the PDF of your application and physically sign it and then send it to our office.

Send the physical documents on the following address:

1004 – A, 10th Floor, Naman Midtown – A Wing, Senapati Bapat Marg, Elphinstone Road, Mumbai – 400013, Maharashtra, India.

If you choose to proceed with the digital verification, you’ll be redirected to the Aadhaar gateway. Click on the I Agree button and proceed to the next stage.

Now, accept the terms and conditions and enter the Aadhaar card number. You’ll receive an OTP on your registered mobile number. Enter the OTP and click on Submit.

After following and completing all the above-mentioned steps, you’ll see the modification status. 

Note:  It takes 24-48 business hours for our KYC team to complete your RE-KYC procedure.

In case you have any questions, feedback, or need support, you can contact us at +91 – 22 – 2222 7777 / +91-22-6169 900 or raise a ticket at our Support Help Desk.

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